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UCF does not want to lose valuable employees who have deep institutional knowledge and loyalty to the university. Instead, we want to build on their knowledge and passion for a mission-focused organization. SET is committed to supporting training and development for staff and empowering them with new levels of authority to be better service providers for our faculty and staff. The SET model is focused on delivering exceptional service. And the SET project will allow for clear and consistent roles and responsibilities across the organization with greater transparency and opportunity for staff specialization and professional development.