To best meet the needs of the UCF community, SET is establishing the next generation of a service center that places the employee experience at the center of how the team operates. kNEXT will focus on the following:
- Customer Service – Support campus-wide employees with HR, finance and Workday self-service questions and issues.
- Innovation and Process Excellence – Execute transactions with data integrity and timeliness, as well as identify areas of opportunity for improvement.
- Employee Experience – Put our people at the center of operations and innovation to provide the most value to our employees.
- Digital First Options – Make information easier to find, request intake and transaction self-service to support employees in real time with real humans when you need them.
- Relationship with Campus – Develop meaningful relationships across campus to provide the best support.