Workday System Issue

Issue: There was no supporting documentation regarding retro-pay, ensuring Workday pay is accurate, creating a Workday Help case and routing to payroll. Resolution: Created and distributed the targeted Knowledge Articles and communication regarding retro-pay details. Date Resolved: 7/19/2022 Impacted Audience: All Campus

Issue: The automated email to managers for approving requested time off was unclear. Resolution: Modified the automated message to managers for clarity. Date Resolved: 7/21/2022 Impacted Audience: Managers

Issue: HR Coordinators were not aware of how to provide access to delegating tasks in Workday. Resolution: The following Knowledge Articles were created to address the delegation issues: Delegate Tasks Inbox Delegation-Time Absence Approval for Managers Inbox Delegation-Time Absence Approval for Business Center and kNEXT Date Resolved: 8/4/2022 Impacted Audience: All Campus