Customer Care Coordinators:
Provide customer service to campus-wide employees seeking assistance with Workday ESS for areas not supported by an employee’s business center.
HR & Travel/Procurement Specialists:
Provide transactional support for HR manager self-service and travel/procurement for the Office of the President, Facilities & Safety and Administration and finance divisions. These roles will include the same Workday transactional responsibilities as HR and travel/procurement coordinators in the business center. In addition to the standard Workday responsibilities, the specialists will also provide back up support to business centers as well as responsibilities detailed provided below regarding the all kNEXT support roles.
kNEXT Support Roles:
Provide knowledge management, training and communications to support kNEXT and business center HR and travel/procurement coordinators. Additional duties also include monitoring performance levels of SET, soliciting feedback from colleges and divisions, engaging the campus to identify and design solutions that enhance the employee experience and project management.